689bd Privacy Policy

1 Data Collection

689bd collects certain types of personal information to provide its services. This information is collected directly from you or automatically when you use our platform.

1.1 Information You Provide

During account registration, verification, or support you may provide the following information:

• Full name, date of birth, and national identity card details
• Email address and phone number
• Residential address
• Payment details (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents for identity verification

1.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device information (model, operating system)
• Browser type and version
• Login time, session data, and activity logs
• Information from cookies and similar tracking technologies

2 Purpose of Data Use

689bd uses your personal information only for the following purposes:

• Account Management: Creating, maintaining, and securing your account.
• Identity Verification (KYC): Completing the verification process required to prevent fraud and money laundering.
• Financial Transactions: Processing deposits, withdrawals, and bonus payouts.
• Customer Service: Providing proper responses to your complaints and questions.
• Responsible Gaming: Monitoring unusual behaviour and helping to set necessary limits.
• Platform Improvement: Enhancing service quality and improving the user experience.
• Security Monitoring: Detecting unauthorised access and fraud.

3 Data Storage and Security

689bd stores its users' information while maintaining the highest security standards. Our security framework operates on the following levels:

3.1 Technical Security Measures

• SSL Encryption: All data transmissions are encrypted via SSL/TLS technology, preventing third parties from reading your information.
• Secure Servers: Your information is stored on servers that are secure and operated in compliance with relevant technical standards.
• Access Controls: Only authorised staff can access your information, and only for the purpose of carrying out their responsibilities.
• Regular Audits: Our security systems are regularly reviewed and tested.

3.2 Data Retention Period

All information is retained for as long as the account remains active. Even after an account is closed, information required to meet legal obligations is retained for the specified period. Once that period has passed, the information is securely deleted or anonymized.

4 Sharing Information with Third Parties

689bd may share information with third parties only in the limited circumstances listed below:

4.1 Service Provider Partners

To operate our platform we work with certain trusted technology and payment service providers. These include:

• Payment processing services (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification service providers
• Technology infrastructure and hosting service providers
• Fraud prevention and security service providers

Only information essential to providing the service is shared with these partners, and they are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide necessary information upon a valid order from a law enforcement authority or court. In such circumstances we will provide only the information legally required.

4.3 What We Will Never Do

• We will not sell your information to advertising companies
• We will not share it with unrelated third parties
• We will not use it for marketing purposes without your consent

5 Cookies and Tracking Technologies

689bd uses cookies and similar technologies to improve platform functionality and personalise your experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and security. The platform cannot function properly without them.
• Functional Cookies: Help remember your preferences such as language selection.
• Analytical Cookies: Understand how the platform is used and are used to improve services.

5.2 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some platform functionality.

6 Your Rights

As a user of 689bd you have certain important rights over your own information:

6.1 Right of Access

You may request at any time to know what information we hold about you. By contacting us through the support team you can request a copy of your stored information.

6.2 Right to Rectification

If any of your information is incorrect or incomplete you can have it corrected. This can be done through account settings or via the support team.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations some information may need to be retained for a specified period.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing or profiling.

7 Protection of Minors' Information

689bd is for users aged 21 and over only. We do not knowingly collect any information from minors. If we become aware that a minor has registered, their account and all associated information will be deleted immediately.

If a parent or guardian believes their child is using our platform, please contact [email protected] immediately.

8 Policy Changes and Updates

689bd may update this Privacy Policy from time to time. For any significant changes:

• The updated policy with a new date will be published on this page
• Registered users may be notified by email
• Continued use of the platform after changes will be considered as your acceptance of the new policy

We therefore advise that you review this page regularly and contact us with any questions.

9 International Data Transfers

Due to the requirements of our technology infrastructure, your information may sometimes be transferred internationally. In such cases we ensure that:

• The receiving party maintains adequate security standards
• Data protection is guaranteed through relevant contractual agreements
• All data remains encrypted during transfer

10 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7, in Bengali and English

Our privacy team will process your request or complaint as quickly as possible. We are committed to communicating with you in a transparent and honest manner.